Paid Groups Policy

1. What Paid Groups are

Paid Groups are an optional feature that lets a group owner offer paid membership tiers inside an existing Paranormal Country group. Site browsing and free group membership remain available. Paying is never required to use the Platform as a whole.

Payments are processed by Stripe (including Stripe Connect for creator payouts). Paranormal Country is a payment facilitator for this feature, not a bank, and does not hold member funds as a wallet balance.

2. Platform fee

Paranormal Country charges a platform fee on paid membership charges (default 7%, shown at checkout and in group settings). Stripe also charges its own payment processing fees. Creators receive the remainder via Stripe payouts on Stripe's schedule.

3. Creator responsibilities

Group owners who enable paid tiers are responsible for describing perks accurately, delivering any promised paid-member content or access, and handling supporter questions about those perks. Do not claim that tier proceeds or platform fees are donated to charity unless an approved disclosure flow says otherwise.

4. Cancellations and refunds

Members can cancel through the Stripe Customer Portal. Access to paid perks continues until the end of the current billing period unless Stripe or the Platform must revoke access for fraud, abuse, or legal reasons. Refund requests are handled case-by-case via Stripe and creator policy; contact [email protected] if you need help.

5. What this is not

Paid Groups do not change Marketplace, ScareBnB, or Events ticketing. Those surfaces remain listing/hosting features where payment is arranged off-platform unless we clearly announce otherwise. See our Marketplace Safety Policy and Terms.